FAQ
Practical answers for a considered purchase.
Where do you ship?
We currently sell and ship to the United States. Prices and shipping charges are in USD.
What does delivery cost?
Standard shipping is $5.99 for a discounted merchandise subtotal below $50, and free for $50 or more. Expedited shipping is $7.99.
How long does delivery take?
Processing takes 5–10 business days. Standard transit takes another 10–15 business days after dispatch, so allow an estimated 15–25 business days in total. Weekends and public holidays are excluded. Expedited shipping has no guaranteed delivery date.
Are the bowls dishwasher safe?
Appliance compatibility has not been confirmed. Gently hand-wash, rinse and dry; avoid abrasive cleaners and sudden temperature changes.
How do I choose the right bowl?
Start with your pet’s eating habits, access and available space. Images are illustrative and do not establish dimensions or capacity. Contact us when you need information not listed.
Are these real product photographs?
Images are AI-generated design visualizations. Colors and proportions are illustrative; props, food and animals are not included with a bowl.
Can I return an order?
Email us within 30 days of delivery to request a return. Items should be unused, clean and in their original condition and packaging where possible. Your mandatory legal rights remain unaffected.
What if ceramic arrives damaged?
Stop use and email photos of the item and packaging with your order number. We will review the issue and arrange an appropriate remedy.