Return Policy
Request a return within 30 days after delivery.
Eligibility
Email us within 30 days of receiving your order before sending anything back. Items should be unused, clean and in their original condition, with original packaging where possible. Please include the order number and reason for the request. These conditions do not limit mandatory rights for defective or nonconforming goods.
How to return
- Email service@safronnestly.com with your order details.
- Wait for return instructions and confirm the parcel contents with us.
- Package ceramic carefully and send to the company return address below. Keep proof of postage and tracking.
Return postage
For a change of mind or personal preference, the buyer pays return shipping. For damaged, defective or incorrectly supplied items, contact us first; we review the circumstances and arrange an appropriate remedy and shipping instructions. Do not mail broken ceramic without instructions.
Refunds
After we receive the return, we inspect it and process approved refunds within 10 business days. Refunds go to the original payment method. Your bank or payment provider may need additional time to post the credit. We will explain any refusal or lawful deduction; this policy does not remove statutory remedies.
Exchanges and cancellations
Contact us to discuss an exchange. Availability is not guaranteed; a return and separate purchase may be needed. For cancellation, email promptly. Orders already processing or shipped may not be cancellable and may need the return process.
Your legal rights
Nothing here excludes rights that applicable consumer law makes mandatory, including remedies for damaged, defective or misdescribed goods.